Other countries or remote area may take longer. And we can give you a satisfactory solution. However, it may delay due to industrial strike action, severe weather, custom reasons or peak seasons, such as Christmas/New Year Holidays. DHL can not reach to few remote areas in your country, if you choose Express and living remote areas. We care about our valued customers, and are always willing to work things out. Please give us the opportunity to resolve any problem. Customers satisfaction is very important to us! We understand the concernsand frustrations you might have, and will try our best to resolve the issues.